I-Team: Used Car Dealership To Pay Restitution

I-Team: Used Car Dealership To Pay Restitution


CREWS ARE IN THE UNIT IN QUESTION, AND WE’LL BRING YOU NEW INFORMATION AS SOON AS IT COMES IN. NOW AT 5:30, A WBZ EXCLUSIVE INVESTIGATION, A USED CAR DEALERSHIP WITH PAY THOUSANDS IN RESTITUTION AFTER THE STATE ATTORNEY GENERAL FOUND THAT ITS SALESMEN TOOK ADVANTAGE OF CUSTOMERS. AUTO DRIVE ONE IS A FAMILY- OWNED BUSINESS. GOOD EVENING I’M PAULA EBBEN. AND I’M DAVID WADE. LIAM MARTIN IS OFF TONIGHT. TONIGHT THE COMPANY IS CHANGING THE WAY THEY DO THINGS. RYAN KATH IS LIVE AT THE ATTORNEY GENERAL’S OFFICE IN BOSTON TONIGHT. REPORTER: AND DAVID, THE ATTORNEY GENERAL SAYS THE BAIT AND SWITCH WAS ON AT THE BUSINESS. CUSTOMERS LEFT WITH THOUSANDS IN HIGH INTEREST DEBT AND CARS IN NEED OF COSTLY REPAIRS. AISHA, A WORKING NORWOOD MOM NEEDS RELIABLE TRANSPORTATION TO GET TO HER JOB OR THE KIDS TO SCHOOL. BUT EVER SINCE BUYING HER USED 2013 FORD ESCAPE FROM THIS BRIDGEWATER DEALERSHIP LAST YEAR, THERE’S BEEN BUMPS IN THE ROAD. THERE’S NO LATCH UP HERE. REPORTER: SOME PARTS OF CAR MISSING. THE CHECK ENGINE LIGHT WAS ALWAYS ON. REPORTER: AND MORE TROUBLESOME ISSUES WITH THE MECHANICS. IT MADE A LOUD NOISE WHEN YOU BACK UP. REPORTER: AND WHEN SHE TRIED TO GET AUTO DRIVE ONE TO FIX IT, FIRST THEY STALLED AND THEN IGNORED HER. WE SEE THIS IS A PATTERN. REPORTER: THE ATTORNEY GENERAL INVESTIGATED THE DEALERSHIP BECAUSE OF STORIES LIKE THAT. THE LAST THING WE WANT TO SEE IN THIS STATE IS CONSUMERS BEING STUCK WITH CARS THAT DON’T WORK AND NEED REPAIR AND A BOAT LOAD OF DEBT ON THE CARS WHEN THEY WERE FALSELY PROMISED SOMETHING. REPORTER: THEY GET PLENTY OF COMPLAINTS ABOUT USED CAR DEALERS, AND RECOMMENDS RESEARCHING THE VALUE OF A VEHICLE BEFORE NEGOTIATING A PURCHASE, ALWAYS HAVE A MECHANIC INSPECT IT BEFORE BUYING IT, GETTING A REPORT OF THE VEHICLE’S HISTORY AND MAKE SURE REPAIRS ARE MADE BEFORE DRIVING IT OFF THE LOT. WHEN WE SHOWED UP TO THE DEALERSHIP, THE GENERAL MANAGER SAID THEY’RE PUTTING THE ISSUES FROM THE REAR-VIEW MIRROR. WE HAVE BETTER QUALITY CONTROL WITHIN THE COMPANY, AND BEEN REALLY ABLE TO PUT MY HANDS ON IT AND MAKE SURE EVERY CUSTOMER IS SATISFIED. REPORTER: SO HOW IS THE CAR WORKING NOW? SHE’S FINALLY COMFORTABLE BEHIND THE WHEEL, BUT IT CAME AT A BIG COST. I PUT A LOT OF MONEY INTO IT. REPORTER: IT’S BEEN A HUGE HEADACHE. IT HAS. REPORTER: BUT BOTTOM LINE IS CUSTOMERS SHOULD GET SOME OF THAT MONEY BACK THANKS TO $50,000 IN RESTITUTION THE COMPANY IS PAYING, AND THEY’LL ALSO BE UNDER THE WATCHFUL EYE OF THE ATTORNEY GENERAL TO MAKE

About the Author: Michael Flood

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