Lemon cars: What you need to know (CBC Marketplace)

Lemon cars: What you need to know (CBC Marketplace)


♪ [THEME]>>Erica Johnson: THIS WEEK ONMARKETPLACE…>>IT JUST WENT COMPLETELY DEAD.>>YOU BUY A CAR BUT LAND A LEMON.>>THERE’S A MAJOR GLITCH HAPPENING IN THIS VEHICLE.>>Erica: WE INVESTIGATE WHY CAR MAKERS WON’T HELP.>>SOMETHING NEEDS TO BE DONE.>>Erica: WITH A PROBLEM ANY OF US COULD HAVE. WE LOOK INTO A FIX FOR A BROKEN SYSTEM.>>YOU COULD BE A LEADER AND BRING IN A LEMON LAW.>>AND LATER ONMARKETPLACE…BUSTED!>>THEIR MARKETING HAS CERTAINLY GOT TO THE POINT WHERE I THINK THEY’RE GETTING GREEDY. ♪ [THEME]>>OKAY, IT’S ROLLING.>>Erica: WE’RE TAKING THIS FAULTY CAR FOR A RISKY TEST DRIVE.>>ARE YOU READY?>>I’M READY.>>Erica: TO FIND OUT WHAT’S WRONG.>>OKAY. WE’RE GOOD.>>Erica: FROM THE BACK SEAT OUR CAMERAMAN RECORDS EVERY MOVE. (TRUCK HONKS)>>Erica: WE’RE ON THE ROAD IN QUESNEL, BRITISH COLUMBIA. IT’S HOME TO CRYSTAL WALLS AND HER FAMILY, WHO GET IN TOUCH WITH US AFTER BUYING A NEW CAR. THEIR DREAM CAR. OR SO THEY THOUGHT.>>LET’S GO.>>Erica: JUST ONE MONTH AFTER SHELLING OUT $26,000 FOR A DODGE JOURNEY, WELL, YOU WON’T BELIEVE WHAT HAPPENS TO CRYSTAL AND HER SON.>>WE WERE ON A HIGHWAY, DOING HIGHWAY SPEEDS. AND ALL OF A SUDDEN THE CAR JUST STALLS. AND IT JUST WENT COMPLETELY DEAD. I KIND OF HIT THE GRAVEL SHOULDER, AND I HAVE TO MANUALLY STEER IT TO GET IT OFF TO THE SIDE OF THE ROAD. OH, MY GOD, IS WHAT I THOUGHT. BECAUSE I HAD A SEMI BEHIND ME. THAT WAS MOST DEFINITELY THE SCARIEST DAY OF MY LIFE.>>Erica: LIKE ALL NEW CARS, CRYSTAL’S WAS COVERED UNDER WARRANTY. AFTER BRINGING IT IN, SHE THOUGHT THE PROBLEM WAS FIXED. BOY, WAS SHE WRONG!>>THIS CAR HAS PROBABLY STALLED AT LEAST… CLOSE TO 25 TIMES. AND IT’S, LIKE, A YEAR OLD.>>Erica: 25 TIMES? IT’S JUST STALLED OUT ON YOU, WHILE YOU’RE DRIVING?>>YEAH. WHILE YOU’RE DRIVING.>>Erica: IT’S A GAMBLE, BUYING A NEW CAR. BECAUSE THERE’S A CHANCE YOU’LL GET STUCK WITH A WORTHLESS LEMON.>>THIS VEHICLE HAS BEEN NOTHING BUT A DISAPPOINTMENT FOR ME.>>Erica: JUST CHECK OUT THESE HOME VIDEOS SOME OF YOU SENT TOMARKETPLACE.>>IT LOOKS LIKE A PRETTY GOOD VEHICLE BUT DON’T LET IT FOOL YOU.>>VERY, VERY SERIOUS, IT WILL NOT LATCH.>>FOURTH TRANSMISSION IN FOUR YEARS.>>THIS ENGINE LIGHT ON, AND MAKING HIGH NOISE PITCHES EVERY TIME THAT YOU DRIVE.>>Erica: HOW OFTEN DO YOU WALK DOWN THE STREET, SEE A CAR AND SAY, OH, THAT ONE WAS A NIGHTMARE?>>ALL THE TIME.>>Erica: WE CATCH UP WITH PHIL EDMONSTON IN VANCOUVER. HE KNOWS SO MUCH ABOUT LEMONS, HE COULD WRITE A BOOK ABOUT THEM. IN FACT, HE HAS, DOZENS OF BOOKS OVER 40 YEARS.>>I SEE SMALL PROBLEMS. I SEE BIG PROBLEMS.>>Erica: NO WONDER HE’S THE KING OF LEMONS. I WANT TO PLAY YOU A BIT OF CRYSTAL’S STORY AND WHAT HAPPENS WHEN HER CAR STALLS.>>IT JUST WENT COMPLETELY DEAD.>>Erica: SO, WHAT’S PHIL’S VERDICT?>>I THINK THAT THIS VEHICLE IS A LEMON MAINLY BECAUSE IT’S UNRELIABLE. BUT ALSO BECAUSE IT’S DANGEROUS. YOU BUY A CAR GENERALLY TO HAVE A MORE TRANQUIL SPIRIT, NOT TO BE TERRIFIED.>>Erica: NO ONE KNOWS FOR SURE HOW MANY LEMONS ARE OUT THERE BUT PHIL’S BEST GUESSTIMATE?>>I’D SAY ONE IN TEN CARS IS SO BAD THAT YOU SHOULD HAVE IT REPLACED.>>Erica: 10% OF CARS COULD BE LEMONS?>>SURE.>>Erica: THAT’S A LOT!>>THE MORE HIGH TECH CARS BECOME, THE MORE LEMONS YOU SEE BECAUSE THERE’S SO MUCH MORE TO GO WRONG.>>Erica: YEP, A LOT OF US COULD GET STUCK, JUST LIKE CRYSTAL. [ ♪♪ ] BACK IN QUESNEL, SHE KEEPS BRINGING IN HER CAR FOR REPAIRS BUT IT JUST KEEPS STALLING. TOO SCARY TO DRIVE. HOW OFTEN IS IT JUST OUT THERE, NOT GOING ANYWHERE?>>PROBABLY SIX OUT OF SEVEN DAYS A WEEK.>>Erica: YOU DON’T DRIVE IT? IT’S PARKED?>>IT’S PARKED IN THE DRIVEWAY. [ ♪♪ ]>>Erica: TIME FOR OUR OWN EXPERT TO STEP IN. FARID KANJI IS A MECHANIC WITH MORE THAN 30 YEARS’ EXPERIENCE. HE’S SEEN IT ALL. WHAT ARE YOU LOOKING FOR IN HERE?>>WE JUST WANT TO MAKE SURE THAT ALL THE CONNECTORS ARE GOOD ON IT. OKAY, NOTHING LOOSE. SOMETIMES THESE CLIPS COME LOSE AND IT CAN CAUSE A STALLING PROBLEM, AND ALL THAT.>>Erica: NEXT, FARID HOOKS UP THE CAR’S COMPUTER TO HIS OWN, LOOKING FOR CLUES.>>IF THERE’S ANYTHING THAT’S NOT GOOD, IT WILL SHOW UP OUT HERE AND TELL ME, HEY, THERE’S A FAULT CODE. NOTHING SO FAR.>>Erica: THEN FARID CHECKS OUT THE CAR’S SERVICE RECORDS FROM THE DEALERSHIP. IS THERE ANYTHING ABOUT THEM THAT STANDS OUT FOR YOU? HE DECIPHERS THEIR CODES.>>THIS IS THE FIRST ONE I LOOKED AT OUT HERE WHERE THEY SPENT .3 ON THIS VEHICLE.>>Erica: HOW LONG IS THAT?>>THAT’S 18 MINUTES.>>Erica: 18 MINUTES? AFTER THIS VEHICLE STALLS, THAT’S IT?>>YES, THAT’S ALL THEY SPENT.>>Erica: THAT’S RIGHT, THE DEALERSHIP SPENT JUST 18 MINUTES TRYING TO FIX SUCH A SERIOUS PROBLEM. IS THAT LONG ENOUGH, DO YOU THINK?>>NO, IT’S NOT LONG ENOUGH TO CHECK A STALLING PROBLEM. [ ♪♪ ]>>Erica: AND DO YOU THINK CHRYSLER CANADA’S HELPING? THEY MAKE THE DODGE JOURNEY.>>THEY TELL ME THAT IT’S THE DEALERSHIP’S PROBLEM. IT’S NOT THEIR PROBLEM.>>Erica: WHAT’S THE DEALERSHIP SAY?>>I CALL THE DEALERSHIP AND THE DEALERSHIP SAYS 100% THAT IT’S CHRYSLER CANADA’S PROBLEM.>>Erica: HOW DOES THAT SIT WITH YOU?>>IT JUST MAKES YOU SICK TO YOUR STOMACH. (PHONE RINGING)>>THANK YOU FOR CALLING REGENCY CHRYSLER. HOW MAY I DIRECT YOUR CALL?>>Erica: WE CALL UP CRYSTAL’S LOCAL DEALERSHIP. THEY’VE LOOKED AT THE CAR OVER AND OVER. WE’RE IN TOWN AND WE’RE WONDERING IF WE COULD COME BY AND JUST TALK TO YOU ABOUT WHAT YOU THINK IS GOING ON WITH HER CAR.>>RIGHT, OKAY.>>Erica: THAT’S GREAT. HE’S GOING TO TALK WITH US. BUT WHEN WE SHOW UP. HI, I’M ERICA. NICE TO MEET YOU.>>HI, JUST GIVE ME ONE SECOND, OKAY? I’LL BE RIGHT OUT.>>COME ON IN.>>Erica: THEY’LL ONLY TALK TO US BEHIND CLOSED DOORS IN THE MANAGER’S OFFICE, AND LISTEN TO WHO SHE BLAMES… THE CUSTOMER.>>I DON’T THINK SHE’S DONE ENOUGH WITH US TO PROBLEM SOLVE THIS.>>Erica: REALLY?>>YUP.>>Erica: HOW MANY TIMES DO YOU THINK YOU SHOULD LOOK AT IT.>>Erica: PHIL EDMONSTON SAYS CRYSTAL’S CASE IS CLASSIC.>>CRYSTAL HAS HAD HER CAR WORKED ON TIME AND TIME AGAIN, SO THE DEALERSHIP SAYS THEY’RE TRYING.>>WELL, THEY’RE NOT TRYING. BECAUSE IF THEY WERE NOT FIXING THE CAR THE FIRST TIME, THE SECOND AND THIRD TIME THE SAME RESULT, IT’S TIME TO GET THE MANUFACTURER CHRYSLER, INTO THE PICTURE.>>Erica: WE ASKED CHRYSLER FOR AN INTERVIEW BUT THEY WON’T TALK. JUST GIVE US A TICKET. WELL, A STATEMENT, SAYING “THE VEHICLE EXCEEDS ALL APPLICABLE SAFETY STANDARDS.” HMMM, HOW SAFE WOULD YOU FEEL DRIVING CRYSTAL’S CAR? (HORN BLOWS)>>Erica: WE’RE ABOUT TO FIND OUT. REMEMBER OUR ROAD TEST? THE CAR COULD STALL AT ANY MOMENT. SO WE DRIVE WITH CAUTION. IT’S KIND OF NERVE WRACKING DRIVING THIS CAR.>>IT IS, BECAUSE YOU NEVER KNOW WHAT’S GOING TO HAPPEN NEXT, RIGHT?>>Erica: WE PUSH THE CAR TO THE LIMIT. GEAR UP. AND DOWN.>>Erica: HERE WE GO DOWN THIS STEEP HILL.>>IT’S AN ACCIDENT WAITING TO HAPPEN, WITH A VEHICLE THAT’S GOT A STALLING ISSUE. WHY DON’T YOU TRY PULLING OVER IN HERE, ERICA? WE TRY EVERYTHING.>>Erica: SHOULD I START IT AGAIN? RESTART. OFF WE GO. REVERSE. EVEN REFUELLING. SO FAR, NO STALLING. IMAGINE IF THIS STALLED OUT ON THIS BRIDGE.>>THERE’S NO WAY OF GOING ANYWHERE ON THIS SIDE. IT’S A BAD SITUATION.>>Erica: A BAD SITUATION THAT NEEDS A FIX. COMING UP, WHAT OUR TEST REVEALS.>>I DON’T HAVE IF I HAVE GOOD NEWS OR BAD NEWS FOR YOU GUYS.>>Erica: AND WE GO LOOKING FOR ANSWERS. YOU COULD BE A LEADER AND BRING A LAW INTO BC, BE THE FIRST IN CANADA. WHY NOT DO THAT? [ ♪♪ ]>>Erica: WE TAKE A ROAD TRIP TO WHERE THE CAR IS KING. L.A. AND WHERE EVERYONE’S PROTECTED IF THEIR CAR TURNS OUT TO BE A LEMON.>>HI.>>Erica: I’M ERICA.>>PLEASURE, NICE TO MEET YOU.>>Erica: IS THIS A NEW CAR?>>YES, IT IS.>>Erica: CHRISTOPHER LEYVA USED TO DRIVE A DIFFERENT CAR. AND YOU WERE HAPPY WITH IT FOR A WHILE?>>I LOVED IT. YEAH, WHEN I FIRST GOT IT, I WAS THRILLED. IT WAS MY DREAM CAR.>>Erica: BUT THEN A NEAR ACCIDENT THAT SOUNDS KIND OF FAMILIAR.>>THE WORST, THE SCARY THING THAT HAPPENED ACTUALLY, I WAS ON THE FREEWAY AND THE CAR JUST STOPPED ON ME.>>Erica: WHILE YOU WERE ON THE FREEWAY?>>I WAS GOING 65 MILES AN HOUR AND THE CAR STARTED MAKING THESE NOISES AND THEN IT JUST COMPLETELY STOPPED. AND LUCKILY I, YOU KNOW, I WAS NEAR THE RAMP, THE EXIT RAMP. I PULLED OVER, AND THAT REALLY FREAKED ME OUT.>>Erica: REPAIRS DON’T WORK. MONTHS ROLL BY, AND NO FIX. SO CHRISTOPHER HIRES A LAWYER AND, THANKS TO CALIFORNIA’S LEMON LAW, GETS A FULL REFUND IN, YOU WON’T BELIEVE THIS CANADA, JUST THREE WEEKS!>>IT WAS GREAT! YOU KNOW? AND I GOT ALL MY MONEY BACK. I GOT MY CAR PAYMENTS, MY DEPOSIT, PLUS INTEREST.>>Erica: AND LISTEN TO THE LOW-DOWN ON LEGAL FEES:>>WIN OR LOSE, I DON’T PAY ANYTHING.>>Erica: YOU PAY NOTHING?>>ZERO.>>Erica: YEP, CAR OWNERS WIN ‘CAUSE THE LEMON LAW SQUEEZES CAR MAKERS INTO PAYING ALL LEGAL FEES IN A SETTLEMENT. WE WANT TO MEET THE MAN WHO HELPED CHRISTOPHER HIT THE JACKPOT. LAWYER NORMAN TAYLOR’S HELPED THOUSANDS OF LEMON OWNERS SINCE THE LEMON LAW GOT ON THE BOOKS 25 YEARS AGO. HOW DOES THE LEMON LAW WORK FOR CAR OWNERS?>>ONCE THEY HAVE GIVEN THE MANUFACTURER A REASONABLE OPPORTUNITY TO REPAIR, THEIR RIGHTS KICK IN AND THEY’RE ENTITLED TO A REFUND OR A REPLACEMENT.>>Erica: SOUNDS SO SIMPLE. WE GET HIS TAKE ON CRYSTAL WALL’S CASE. STUCK IN QUESNEL BC WITH A DODGE JOURNEY THAT KEEPS STALLING OUT. IS SHE ENTITLED TO A NEW CAR, DO YOU THINK?>>TO ME, THIS IS THE DREAM CASE. IN CALIFORNIA I WOULD TAKE THIS CASE IN A HEARTBEAT. AND I CAN ALMOST ASSURE YOU CHRYSLER WOULD STEP UP AND SETTLE THIS CASE VERY QUICKLY.>>Erica: WE TELL HIM THERE’S NOT A SINGLE LEMON LAW IN ANY PART OF CANADA.>>WHEN YOU DON’T HAVE A LAW IN PLACE THAT MAKES THE WARRANTOR, WHICH IS THE MANUFACTURER, RESPONSIBLE FOR THESE SITUATIONS, THAT’S WHEN THE CONSUMER CAN GET CAUGHT IN THE MIDDLE, JUST LIKE CRYSTAL.>>Erica: FROM L.A. TO THE COUNTRYSIDE OF QUESNEL. WHAT’S IT SHOWING YOU? WHERE MECHANIC FARID KANJI WRAPS UP A FOUR HOUR TEST DRIVE ON CRYSTAL’S CAR. THE ROAD TEST WAS A TOUGH GO. RAISED MORE QUESTIONS THAN ANSWERS.>>THESE INTERMITTENT PROBLEMS ARE ONE OF THE MOST DIFFICULT PROBLEMS TO SOLVE, OKAY? AND THAT’S THE BIG ISSUE, THAT THERE IS NO PATTERN TO THIS. THE COMPUTER DOESN’T SEEM TO BE STORING ANY CODES OR WHATEVER.>>Erica: THE COMPUTER DOESN’T STORE CODES? NO WONDER THE CAR’S STALLING IS SUCH A PUZZLE AND WHY FARID SAYS WITH THIS LEMON THERE’S ONLY ONE SOLUTION…>>YOU SHOULD DEMAND TO GET A REFUND ON THE VEHICLE OR AN EXCHANGE ON THE VEHICLE.>>IT’S REALLY TOUGH. WHEN YOU GET SOMETHING LIKE THIS, AND THEY CAN’T FIX IT AND THEY CAN’T DO ANYTHING FOR YOU. IT’S NOT THEIR PROBLEM, THEY TELL YOU. WELL, WHOSE PROBLEM IS IT?>>Erica: THEY’RE STUCK. AND CRYSTAL’S PARTNER IAN ALLARIE SAYS CAR MAKERS ARE TAKING OTHER CANADIANS FOR A RIDE TOO.>>THE ONE THING THAT WE FIND REALLY TROUBLING ABOUT THIS WHOLE SITUATION IS IN CANADA THERE’S NO LAW THAT MAKES THEM ACCOUNTABLE.>>Erica: AND THAT’S WHY CAR EXPERT PHIL EDMONSTON SAYS IT’S HIGH TIME FOR LEMON LAWS IN CANADA TO SPELL THINGS OUT.>>A LEMON LAW DEFINES WHAT IS A LEMON. IT TAKES MORE THAN THREE TIMES TO REPAIR, IT’S A LEMON.>>Erica: OR YOUR CAR SPENDS MORE THAN 30 DAYS IN THE SHOP AND STILL NEEDS A FIX? IT’S A LEMON.>>WHAT IT REALLY DOES TOO IS IT DEFINES THE OBLIGATIONS OF THE CAR MANUFACTURERS, AND IT ALSO TELLS YOU WHAT ARE YOUR RIGHTS.>>Erica: YEP, A LEMON LAW WOULD SPELL OUT WHEN YOU’RE ENTITLED TO A REFUND. OR A REPLACEMENT.>>THE LEMON LAW IS A BIG STICK. WHETHER YOU WIELD IT OR NOT, ALL THE PLAYERS IN THE CAR INDUSTRY KNOW IT’S THERE. AND NO ONE WANTS TO GET WHACKED BY THIS BIG STICK.>>Erica: WE CALL THE BC GOVERNMENT TO FIND OUT WHY CRYSTAL’S PROVINCE DOESN’T ROLL OUT A LEMON LAW. WE’RE HOPING SOMEONE CAN CALL US BACK SO WE CAN ARRANGE AN INTERVIEW. MEANTIME, IF YOU’RE STUCK IN PARK WITH A LEMON, YOU COULD TRY SUING. BUT THAT COSTS MONEY. CAR MAKERS TELL YOU TO TURN TO SOMETHING THEY RUN OUT OF THIS TORONTO BUILDING, CAMVAP, SHORT FOR THE CANADIAN MOTOR VEHICLE ARBITRATION PLAN. YOU MAKE YOUR CASE, COULD GET A REFUND. BUT ODDS ARE YOU’LL GET REPAIRS TO YOUR CAR, OR MAYBE NOTHING.>>I DON’T LIKE CAMVAP BECAUSE IT DOESN’T HAVE A PREVENTION ASPECT LIKE YOU WOULD HAVE WITH A LEMON LAW.>>Erica: CLEARLY CANADA NEEDS LEMON LAWS. SO WE HEAD TO THE CAPITAL OF CRYSTAL’S PROVINCE, VICTORIA, BC. THE MINISTER RESPONSIBLE FOR CONSUMER AFFAIRS, SHIRLEY BOND, DECLINES OUR REQUEST FOR AN INTERVIEW. SO WE TRACK HER DOWN. HI, MINISTER BOND, I’M ERICA JOHNSON FROMCBC MARKETPLACE.>>Shirley Bond: YES.>>Erica: WONDERING WHY BC DOESN’T HAVE A LEMON LAW TO PROTECT PEOPLE WHO BUY LEMON CARS.>>Shirley Bond: WELL, YOU KNOW, CERTAINLY WE HAVE A CONSUMER PROTECTION MANDATE IN BRITISH COLUMBIA, AND YOU KNOW, WE ARE LOOKING AT WHAT LAWS ARE IN PLACE IN OTHER PROVINCES. BUT CERTAINLY WE DON’T HAVE ONE CURRENTLY.>>Erica: AND THAT’S THE POINT. NO LAW. A LEMON LAW WOULD CLEARLY DEFINE THE RIGHTS OF A CAR OWNER AND THE OBLIGATIONS OF A CAR MAKER. ISN’T IT TIME FOR THAT?>>Shirley Bond: WELL, IN FACT, WE ARE LOOKING AT WHATEVER OPTIONS ARE APPROPRIATE FOR BRITISH COLUMBIA. WE’LL CONTINUE TO DO THAT.>>Erica: BUT WHY LOOK? THOSE LEMON LAWS HAVE BEEN IN PLACE IN THE STATES FOR DECADES NOW. WHY ARE YOU STILL LOOKING?>>Erica: SOUNDS LIKE WE’RE GETTING THE RUN AROUND TOO.>>Erica: IN CANADA –>>Shirley Bond: – AND WE WILL CONTINUE TO DO THAT.>>ALL RIGHT, GUYS, THANK YOU VERY MUCH.>>Shirley Bond: THANK YOU VERY MUCH FOR YOUR TIME.>>Erica: THERE’S CALLS FROM CONSUMER ACTIVISTS TO BRING IN A LEMON LAW. YOU COULD BE A LEADER IN BRITISH COLUMBIA AND BRING IN A LEMON LAW.>>Erica: DOESN’T LOOK LIKE LEMONADE IS COMING SOON FOR PEOPLE LIKE CRYSTAL WALLS, OR ANYONE.>>I WISH THAT CHRYSLER CANADA MANAGEMENT TEAM WAS IN THE VEHICLE THE DAY IT STALLED OUT ON ME AND MY SON. THAT WAS MOST DEFINITELY THE SCARIEST DAY OF MY LIFE.>>Erica: DO YOU THINK THEY WOULD HAVE GIVEN YOU A NEW CAR IF THEY HAD BEEN IN YOUR CAR?>>I THINK SO. I THINK IT WOULD HAVE BEEN ALL THE PROOF THEY NEEDED.>>Erica: BUT JUST AS CRYSTAL FIGURES SHE’S OUT OF LUCK, THINGS CHANGE AFTER WE GET INVOLVED. HER LOCAL DEALERSHIP STEPS UP WITH AN OFFER TO BUY BACK HER DODGE JOURNEY AND SELL CRYSTAL A NEW DODGE CARAVAN AT THE SAME PRICE. SO CRYSTAL LUCKS OUT. BUT THE BIG PICTURE PAYOFF: LEMON LAWS IN CANADA.

About the Author: Michael Flood

87 Comments

  1. Always buy a Toyota or Honda cause they hold up just get a mechanic to check it out first and never buy a new one cause you lose a ton of money.Toyota and Honda are the only vechiles I would trust cause they have a good reputation and Chrysler Chevy Ford and any other vehicles are crap.

  2. Too bad no one reads Consumer Report and their liability list. Most Chryslers (especially Jeep) is junk. My $70,000 Cadillac was in the shop 24 times in 3 years. My neighbor had his Escalade in 52 times. The Lemon law (US) only works when the same problem continues 3 times.

  3. I gotta say… if your car stalling was the 'scariest moment of your life', you have lives a sheltered life my friend! If you have 26k to spend on a POS like that, you are doing okay I guess 😀

  4. Dang that would be the greatest slogan for a company that helps people get their money back:
    "Life handing you lemons? Call 'Lemon-Aid' for help!" 😀
    hey, that is MY idea. No stealing.

  5. I had a 2010 Hyundai Accent. It was an absolute nightmare. I went through 14 ignition coils 6 catalytic converters 3 computers and a main wire harness. All in three years. The dealership had deemed it a lemon, but Hyundai Canada would do nothing. After the extended warranty period was over Hyundai Canada said that it was my problem now. There is no Lemon Law in Canada, the Automakers and Big Oil companies along with the major Manufacturers are the money for the government. Why would they bring about a law that would upset the money that these companies give them. Sometimes you've got to send the gift horse to the glue factory in order to protect your voters.

  6. This is not Chrysler’s problem it is the dealers that car is not from factory and what ever problems previous owners caused are not the manufacturers problems it is the dealership the ones who sell the car knowing what it is or what problems it has the only time it is the manufactures problem is if it is a widespread problem with the car model in which case there is a recall and it gets fixed for free because it was there mistake and the problem was there from factory and not after it had been driven hard and not well taken care of by previous owners

  7. heres a secret. If you see a car you like. "test drive'' it, take it to your TRUSTED mechanic to check on in. If they say nogo, take it back and dont buy.

  8. Why I never have and never will buy a NEW vehicle! Remember the LAW of Supply and Demand…It's not always about Price.

  9. Stop buying American vehicles and then crying about it. There expensive and unreliable and still these white folks don't get it.

  10. Dont buy chrysler/fiat products are unreliable buy toyota or honda the chances of ending up with a lemon are pretty slim I've learnt the hard way dont buy domestics the only thing I'd buy from Chrysler would be there hemi crate motor if I was building a performance car

  11. My grandma had a 2017 subaru outback that had a faulty window and ended up taking it in 5 TIMES before trading it in. Got a mazda cx9 last september.

  12. Unfortunately until someone dies in an accident that's when they'll make a law like this im surprised Canada…..Shameful…

  13. I've only seen these kind of problems with Chrysler products. Is it some common issue with them? I remember a friend who's Dodge Dakota would do the exact same thing, It just cut off while driving. He ended up getting rid of it and bought another vehicle.

  14. Frist of all the government is in it with the dealership and manufacture by not puting no laws especially lomen law in place….so car Ownership have everything to lose🤬 second it's the biggest parches of your life. so take the time to research carefully… My experience I find (Japanese vehicles are the best most reliable/ affordable.) To buy even if u have to pay lil more it's worth it.

  15. I wish Ford Canada would recall all Fiestas and Foci with the PowerSh*t automated manual. Come on, Transport Canada, force a recall!

  16. There's your first and formost problem, you're driving a Dodge. One of the worst manufacturers out there. You get what you deserve if you do not do your homework. It took me three months to buy a vehicle before actual purchase. Buy a Toyota or something of high quality. Price should never be your first goal. There is a utube video of a Ford owner who had the same thing happen. He was on the interstate and the truck stalled and came to a sudden stop. It turned out to be a faulty sensor.

  17. Notice how all of the lemons are pickups and SUVs….never had a problem with our (electric) Chevy Bolt…just saying…

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