METRO 101: How to Ride the Bus

METRO 101: How to Ride the Bus


Welcome to this addition of METRO 101. In today’s presentation, we’ll show you
how easy it is to use METRO’s services in your everyday life. Most importantly,
we’ll give you the tools to plan your trip and show you how to ride a METRO
bus. We’re confident that at the end of today’s session you’ll agree – METRO really is transit made easy. In case you didn’t now, METRO is the regional transportation
provider for the Greater Houston region. As you can see, the METRO service area covers approximately 1,285 square miles and offers numerous transit options. However for today, we’re focusing only on
how to ride a METRO bus. Want to plan your trip? METRO offers several convenient
ways to get moving. METROroute and schedule information
is always available 24 hours a day on the web at RideMETRO.org. You can even plan your trip
using step-by-step instructions with our online trip planner located to the right on the homepage.
Need to speak with a live person? Call 713-635-4000 and a friendly METRO Customer Care
representative will help you with the information you need seven days a week. METRO Customer Care Center is available weekdays from 6 a.m. to
midnight and weekends from 8 a.m. to midnight. For those on the
go, the new METRO Trip app is our most
innovative trip planning tool to date. with a you’ll have the power to plan
your trip from start to finish using any Apple, Android or Windows smart device. To help ensure you get where you’re
going with minimal delay, it’s a good idea to have a pre-ride
checklist to help prepare for your trip Ask yourself… Where do I want to go?
Which route should I take? How much does this route cost to ride?
Where should I board the bus? How early should I arrived at my stop?
When will I reach my destination? Riding METRO is always easy when you know before you go. Did you know you can plan your trip
right on the METRO home page? It’s simple to do and once you’re online,
the rest is as easy as 1-2-3. First, enter your starting point next Next, enter your destination. Now, click “get directions.” The METRO online
trip planner is powered by Google Transit, and provides you with a complete map of the
region, including the highlighted route you will take to reach your destination and the METRO bus stops along the way. Let’s take a look at one of our printed bus schedules. For the convenience of our riders, METRO
provides this in both English and Spanish. First verify the day of the week and the direction of the route by looking at the top of the schedule. Next, look just below and locate the
cross street where you wish to board. Now identify your stop by matching the
time point below. to one of the correlating stops on the map. A time point is the black circle with numbers inside. These numbers show you where each major stop is located on the map. Be sure to check the column below the time point to confirm plan your bus should arrive. Now all that’s left to do is find you stop. When searching for your bus stop, it’s a good idea to arrive at least 10 minutes early to avoid a potential delay. METRO buses run frequently, so if you
miss your bus, just checked the schedule or call the
Customer Care Center at 713-635-4000 for the next scheduled
arrival. This number is posted on the pole at
every METRO bus stop. Once you’ve arrived at your stop, look above the bus windshield as it
approaches. Pay close attention to the reader board located at the front
every bus. The reader board reveals the route number,
destination, and direction of travel for the route. Plus, every METRO local bus features a dual bike rack to make
travel more convenient. While waiting for your bus, please stand
safely away from the curb until the bus comes to a complete stop.
METRO is proud of the fact that each and every one of our buses is
100-percent ADA accessible. This means that every METRO bus comes
with a ramp, hydraulic lift or kneeling feature that makes boarding easier. Riders with physical disabilities or special needs are offered designated
priority seating near the front of the bus. METRO currently offers three great ways
to pay your fare. The METRO Q® Fare Card is our most
popular form of payment and it’s great for people who travel only once or twice daily. The METRO Q® Fare Card offers
frequent Rider Rewards such as The new new METRO Day Pass is great for
people who travel the METRO system at least three times a day.
That’s because after the third tap of your card, you’ll enjoy
unlimited local bus and METRORail service for just three
dollars a day. When paying with cash, you have the
option of using coins or paper bills. If you need to pay with cash,
please bring the exact fare. Operators cannot provide change At METRO, we take great pride
in the quality of our service and our operators are no exception. I
f you need help regarding your trip each operator is trained to
help you reach your destination. When it comes to writing our buses and
trains, we have a few simple rules: No eating, drinking, smoking, or loud music
is allowed on board our vehicles. This helps keep your ride clean and safe. METRO features a variety of
ways to request your stop. Many local buses offer the
option of a bright yellow strip, red stop request button in the isle,
or wire pull cord. All METRO commuter buses are uniform and require you to press the red stop request button overhead. Please request your stop prior to
arriving at your destination or let your operator know in advanced. By now, you’re just about ready to get moving. But first, we’d like to show you how
to add value to your METRO Q® Fare Card. Our back of the bus re-loaders can be
found near the rear exit of all local buses. Here you c an add value to your
METRO Q® Fare Card or Day Pass. The back of the bus re-loaders accept
cash only – no coins. METRO Ticket Vending (TVM) machines
can be found on all METRORail stations and outside the METRO RideStore
at 1900 Main Street. METRO Ticket Vending (TVM) machines give you the option of adding value to your METRO Q® Fare Card using either cash or a debit or credit card. METRO Credit Vending Machines (CVM) can be found at most Park and Rides and select Transit Centers. These machines make it easy to add value
to your METRO fare card with the use of your debit or credit card only – no cash. At METRO, your safety is our number one priority. This isn’t just something we say, it’s
what we live by. That’s because METRO operators are
not only trained to handle the road, but also to recognize potentially dangerous
situations and act accordingly. In the event of an emergency, METRO operators
can communicate with dispatch and METRO Police to handle any situation. Should you ever need to contact METRO Police,
please call 713-224-COPS or 713-224-2677. AT&T and Verizon users can
call METRO Police by entering #673 on their cell phone. Need information fast?
Call the Customer Care Center at 713-635-4000. A friendly representative will help
you with the information you need to send you on your way. METRO’s Customer Care Center is available
weekdays from 6 a.m. to midnight and weekends from 8 a.m. to midnight.
Of course, METRO route and schedule information is always available online
24 hours a day at RideMETRO.org. Let’s review the highlights from today’s session. METRO offers several easy ways to get
route and schedule information. You can visit us on the web at RideMETRO.org, call the METRO Customer Care Center
at 713-635-4000, or download the new METRO Trip app. Available now for all Apple, Android and
Windows smartphones. Don’t forget your checklist.
Remember, these are the key things you need to know before you travel using METRO. When looking for your bus stop, METRO steel
poles and metal bus flags mark every stop. Always check the bus number. Pay close attention to the reader board
located at the front of every bus. The reader board reveals the route number, destination, and direction of travel for the route. METRO currently offers three great ways
to pay your fare: The METRO Q® Fare Card is our most
popular form of payment and it’s great for people who travel
only once or twice daily. The new METRO Day Pass is for
people who travel the metro system at least three times a day. Remember, you can always pay your fare
using either coins or paper bills However free transfers and discounts are
not available. Finally, remember to request your stop. METRO local buses offer the option of a
bright yellow strip, red stop request button in the isle, or a wire pull cord. Commuter buses feature a small red stop
request button overhead. And that’s it. Congratulations! You are now officially ready to
ride METRO bus service. Remember, for more information on any of
our services including METRORail, please visit us on the web at RideMETRO.org. Thank you for riding METRO.

About the Author: Michael Flood

13 Comments

  1. I could live and work here without a car? I've heard people say the public transportation sucks, but they never explain. (I don't drive for personal reasons, so I have a higher tolerance for the normal bus riding annoyances.) I'm moving to Houston when I get my BA in HR Management.

  2. I love riding metro but the only problem the bus driver takes long it be cold outside or be rain how the bus driver feels if we tried the bus and they be outside don't get me wrong I love metro but it's 73 and 50 runs back to back they need 76 and the 88 run back to back to we had to wait an hour for the bus and Saturday and sunday's is not fair you be late to work the owner that owns metro needs to understand we had jobs and we pay metro

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