Top Car Brands of 2019; How We Choose Our Top Picks | Talking Cars with Consumer Reports #191

Top Car Brands of 2019; How We Choose Our Top Picks | Talking Cars with Consumer Reports #191

We talk about our 2019 top
picks, updated reliability data, and which brands
make the best vehicles. Next on Talking Cars. [MUSIC PLAYING] Hi. And welcome to the show. I’m Jennifer Stockburger. I’m Gabe Shenhar. And I’m Jake Fisher. So this marks kind of a super
exciting time of year for us here in that we have annual
moments of, one, our top picks, top cars in a variety
of categories, as well as who makes
the best cars by brand. So before we get into some of
the changes this year, Gabe, can you give the audience
kind of a rundown of what are the components
of a car’s overall score? Sure. There are four components that
go into the overall score. One is the road
test score, which is a reflection of
what we do here. Then there is a survey data
that comes from our members and that includes reliability,
as well as owner satisfaction. And the fourth component is
safety, which reflects a crash data from the Insurance
Institute of Highway Safety, as well as advanced
safety equipment in cars. And that overall
score is not static, so it’s changing every year. Are there any changes to how
we’re doing that this year? Right. Yeah. So it’s a dynamic thing. It changes. And very often you’ll
see a slight reshuffling in the ratings because
of those changes, whether they are because
of changing reliability or because of changing
safety equipment. So for instance, this year we
added pedestrian detection, so cars have to– cars get credit for having
automatic emergency braking with pedestrian detection. And I was just looking– just to give some background. Pedestrian detection–
some stats. And this is also from the
Institute for Highway Safety– that show that pedestrian
deaths were up about 46% between 2009 and 2016. And it has a lot to do
with them being seen, be it the lighting of
the roadways, headlights. Or in this case, the car being
able to see the pedestrian maybe even better or
from a driver that’s not paying attention or in
instances where they can’t see. Yeah. So I mean, pedestrian
deaths are definitely up. I mean, obviously we’re
always making changes to the overall score to
reflect the effectiveness of these new systems. And there is data that
shows that these systems are absolutely effective. They do reduce fatalities
of pedestrians. So we’re looking to see
them on more vehicles. And it’s important to
know, so like as we’re giving credit for
these systems, we’re also making sure that they’re
standard on these vehicles. We initially see sometimes
they put these advanced safety systems and it’s only
available on the top trim, if you get leather, if you
get all the checkboxes. We’re going to make
sure that you go in and you’re looking for
car X, you get car X with that safety equipment. Right. And we’ve done some– I mean, we’ve talked
about on the show this idea of common
nomenclature, making it sure so people can get
this equipment. Gabe, as the person
who’s buying the cars, are you still finding
automatic emergency braking, pedestrian detection packaged,
so it’s difficult to get when you’re spec’ing out
what we’re getting even? Yes. So we buy about 50 cars a year. And before we buy
cars I spec them out and it’s been giving us
quite a bit of headache to know exactly what
equipment comes– you want automatic
emergency braking, then sometimes you need to
get this package, driver assistance. And sometimes that’s not in
the driver assistance one. You have to get the
driver assistance too. And it’s very convoluted
and confusing, even for us. So imagine a regular
customer wanting to buy a car getting
into all that mess. And it’s often not called
automatic emergency breaking. It’s not called
[INAUDIBLE] warning. It’s called some kind
of crazy trade name or– Front assist or something. Right. Exactly. And what we found, not only, as
you said, it’s confusing to us, it’s absolutely
confusing to consumers, it’s confusing to the dealers. The dealers don’t understand it. It’s confusing to
the manufacturer. Sometimes you talk to the
manufacturers, they’re like, no, we have that. Well, wait, who did you talk to? Did you talk to Bill? I mean, it’s unbelievable. We have these conversations. We have enough anecdotal data
that dealers are completely confused about that
and that they’re not equipped to really
educate the customers. So again, two things, the
effectiveness and we’re hoping to guide you
on what ones are really important through
the overall score. And on that note,
there’s an addition of the automatic
emergency braking two– Jake– for top picks. Yes. Which is kind of a change
for this year as well. Yes. So first of all, overall score– I mean, why overall
score is important? Because the things you
talked about, top picks, as well as who
makes the best cars, it’s all based on overall score. Right. Right. When we look at the
best brands, it’s just basically an average of the
overall scores in that brand. When we look at the
top picks, we’re choosing in the categories
the top overall score in 10 different categories. But yes, we did put a
different bar, if you will, another miss-test when
we’re looking at– The fluidity comes back. On top picks two. And we’ve done this before. So, for instance, when stability
control starts coming out. It wasn’t on every car. We said, well, to be
a top pick you really got to have standard
stability control. It’s a huge deal. Eventually they made it
standard on all the vehicles by law in 2012. But before we drew the bar. And now we’re drawing a new bar. And about half the
vehicles, half the models that we cover actually
have automatic emergency breaking, standard now. Oh, so it’s not an
unachievable bar. No. And actually among the
ones in our standard, the majority of those have
it as optional equipment. So we’re now saying in
terms of this new bar for top picks is it needs
to be standard equipment for some kind of AEB, some
kind of automatic emergency breaking. And if we didn’t
have that, there might have been the top picks. So it really is a message to
all the automakers, basically. You want to be considered? You got to put that effective
class system on your car. You want to be a top pick? And top picks is a really big
deal for us and for our members as well. Top picks means, just
go ahead, buy that car, don’t over-think it. And you’re going to be happy. You can’t go wrong here. No brainer. So yeah. Nowadays, you’re
not going to want to buy a car without
automatic emergency braking, so that’s a very apt move. And look, we even have– I mean, we have a lot
of very inexpensive cars that are in our top picks. Right. I mean, the Toyota Yaris is– what? It starts like at
$15,000 or $16,000. Again, standard AEB on this car. So it’s not an on
achievable car goal. It’s not just– it doesn’t leave
us with a bunch of luxury cars. Right. Right. Which is good. Safety for everyone
type of concept. Right. Yeah. So that kind of caps
the safety changes, but there is also some updates
in terms of reliability. Jake, do you want to kind
of summarize where that is? Sure. So another giant moment when it
comes to Consumer Reports’ is our new reliability scores. And up until now it’s been
an annual announcement. So in the fall we’ll tell
everyone the new reliability information. We’re doing things a little
bit differently this year. And we’re actually updating our
reliability results right now. And the reason we are able
to do that is because we’ve– days of yonder used to be
kind of like the paper survey and you fill out your
little blast or whatever. That’s long gone. It’s a fully digital survey. And we don’t necessarily
have to put it out one time out of year. So we’ve been doing
some experimentation and we’ve been actually
collecting more data after the traditional
reliability time closes. So we’re actually incorporating
that new data, which actually we got from the summer of 2018. And then that now allows us
to get a lot more 2018 models. In fact, we’ve actually doubled
this pool of 2018 models. So it’s not insignificant,
the addition. No. So a lot more new vehicles. And that allows us to have
much better predictions on the new cars
that are coming out and the new cars
that are up for sale. So as a result, you’re
going to notice, all the reliability’s changed. I mean, used cars
going back to the year 2000, the new car
predictions have changed. And because of
that, some vehicles have gained recommendation and
some have lost recommendation based on more updated
information about reliability. So on that note, a question
I’ve heard other people ask you, and I just want– in case
anybody is thinking the same thing, what is the difference
between the top pick that Gabe– and the recommended models? Yeah. Well, everything’s
by a overall score. Right. First of all. The top pick is
the absolute best in 10 different categories. That’s something that
we update once a year. When it comes to
recommendations, they’re just simply
the best overall scores in a given category. So there may be several
recommended models– Many cars versus one. Right. OK. So that most recent data, were
there any specific vehicles, brands where that most recent
data made a big change? Yeah. We saw– there was about 10
vehicles that kind of either we are now recommending or
have lost recommendation. Probably the most notable
one is the Tesla Model 3. So the Tesla Model
3 was almost– it’s almost a little bit
of the perfect storm, because, as you know,
with the Tesla Model 3, they really ramped
up production. So we had data on it that
we announced in the fall and it was average. We actually had–
we had, I think it was roughly 250
vehicles that we had. And because they’ve
ramped up production and when we went
back into the summer we got a lot more Tesla Model 3. So we have approximately
500 vehicles now. And the models that we got
data on in the summer– now, presumably these could
be later production models or whatnot– they were more problematic
than the initial ones. We saw– I mean,
look, there was– throughout the
entire Tesla lineup we’ve seen issues with
in-car electronics. We’re not seeing a lot of
problems with the batteries. Not a lot of problems with
the drive motors, anything like that. But what we saw
on the Tesla Model 3’s is a lot more trim problems,
paint problems, glass problems, and actually we’ve seen some
of these on our own car too. So on our own car, our
rear window, it had a– Crack. Yeah. We have a crack in
the rear window. And that was just– I’m not sure if it’s a
stress crack fracture or something like that, but
it wasn’t hit or anything. Yeah. And we’re seeing other people
have those problems too. And actually we’ve seen some
weird cold weather stuff with our car, right? I mean– Yeah. Door handles that don’t open. Some problems with windows. And yeah, that– Yeah. I mean, I’m not sure
if those necessarily reflected the data set. But I mean, those
types of issues may not show up initially. So we’re no longer recommending
the Tesla Model 3 because of this falling reliability. Yeah. And it’s not only about Model 3. I mean, there are
some other cars that lost their
recommendations and some others that gained recommendations. And just to reiterate, I mean,
the Tesla Model 3, I mean, it’s not based on our own car. I mean, that’s data from
real owners of Model 3’s throughout the country
and Canada as well. And I think that’s a
common misconception for us that we answer a lot, is,
that’s not our data, that’s not us kind of changing our mind. To your point, that’s
real owner data that we’re just summarizing. Yeah. Absolutely. I mean, this vehicle
clearly it appears that those first vehicles
that it sold maybe are a little different
from the later ones when they really
ramped up production. And so will we continue to
do this kind of later update? So going forward
we’re not necessarily looking to do twice
a year update, but what we do recognize is
the additional data that we get in the summer is
really important, so expect to see that
summer data incorporated into the fall. Maybe we’ll move our
fall date slightly to make sure that we
can incorporate that. Right. But super important data. So give me some
of the highlights of the reliability updates. For example, the Acura RDX
lost its recommendations because of declining
reliability. And it happens to be one
of the more popular models in that segment
among our members. And a lot of it had to do
with the infotainment system, the screen that gets
cloudy and unresponsive. New issues. Yeah. And some issues. I mean, this is another reason
why the current information is so important. So the RDX came out and it has
a brand new infotainment system and it’s got a true touchpad
where it works a different way, but some of these systems– so this is 2019 model,
so we’re actually making this recommendation–
we have data on 2019 models. And it’s not the only one. But according to Acura,
they have made updates and they’ve made
changes to that system. So they recognized the
problems that customers had. And they actually put it
an over-the-air update. This is something that
often we hear about Tesla. No. no. Others do this too. So Acura’s put an
over-the-air update that’s supposed to fix
some of those bugs. But this is, again,
a reason why we have to be so current
with this data, because if they’ve
updated an information, we want to get the
new information as soon as possible to consumers
to know if it’s improved or not. So it can benefit them if
they’ve made improvements. And updated reliability
can actually help them. And we’ll see that
in the next survey whether that worked or not. Yeah. The BMW X3 was one
that actually benefits. The newest data that we got
showed that they actually rectified some of
the problems that we had reported in the fall. So now it’s recommended. Now we’re recommending that car. Yeah. So it can work both ways. Absolutely. And in your interactions
with the manufacturers, obviously it’s got to
be of interest to them– and do you see it when
you’re talking to them? Is it reflecting
what they believe? Or they’re like,
you guys are crazy? For the most part,
they know this. So I mean, obviously they
deal with warranty claims. These are often new vehicles,
especially when we’re talking about predictions
for the new cars, but very often it’s like, we
know that, but we fixed it. We think we fixed it. Right. So that’s where– But we can’t take
their word for it. We have to see the
evidence through a survey. Right. Yeah. Right. So again, to your point,
you’ll need the update before you’re changing scores. Right. And is it our plan to continue
to evolve, either safety– to continue to raise the bar,
change the bar in the future? It’s going to keep
on moving for sure. So I mean, going
forward really it has to do with the
safety features that are going to really
show when we get data. So, look, there’s tons
of safety features and there’s lots of safety
this and safety that, but until we actually see
data that is effective, we’re not really going to be
incorporating to the score. So another big component
of this time of year is who makes the
best cars by brand. Highlights there? Well, I mean, let’s
get right to it. Who makes the best–
what is the best brand? I think a lot of people
are going to be surprised. This year, when we looked
at the overall scores of all of the vehicles that we test,
it wasn’t Toyota, it wasn’t BMW, it wasn’t Porsche, it
was actually Subaru. Whoa. And look, I mean,
let’s be clear. We’re not incorporating
price into this. So I mean, this is
vehicles at any price. And when you look at reliability
and you look at the way these cars drive and you
look at the way they handle and the versatility,
I mean, they make really good cars
across the board. I think it’s probably
very surprising for a lot. In fact, they have two of
the top picks this year. They’ve got the new– Ascent. The new Subaru Ascent. And the redesigned Forester. And the Forester. And what’s interesting
about those cars is those are actually
based on a car platform and actually was
introduced, what? The Impreza, the Subaru Impreza
was the first launch of that. And they’re making these
large, comfortable SUVs that are very roomy that
drive almost like a small car. I mean, the ride of the
Ascent is just amazing. The Ascent, I mean, the
ride comfort is so plush. It out-rides some
actual luxury cars. Yeah. I mean, and that’s going to
be a real surprise because– and we don’t take into
account styling or image. And for a lot of
people, Subaru is kind of like a very modest,
popular kind of car. And, really? The best score? Yeah. I mean, when you
take into account how functional these cars are
and how user friendly they are and how nicely they
drive with easy to use controls and good
fuel economy, they are non-nonsense
kind of cars that fit the lifestyle of
many, many people. Who would imagine that a
Subaru SUV rides better than a Lexus SUV? Right. But they do. It’s true. They do. And we’ve said, probably the
Forester won’t be a surprise. We’ve had that on– Although it’s new. It’s actually the new
redesigned Forester. It’s not the older one. And hit the ground running. They didn’t mess it up. Right. Which we’ve seen too. Which we have seen. Will it continue to be the best
car for my 80-year-old mother and my 19-year-old daughter? It will continue to be. We’ve touched obviously on
a couple of the highlights. There’s so much more
information behind this in our auto spotlight on
CR For those of you who like
the hard copy, all of this is in our April autos issue on
newsstands or in your mailbox. We didn’t answer any
questions, but continue– especially if you have
questions on these topics– keep them coming at
[email protected] But I want to close with
kind of a thought of, will we continue to evolve
overall scores and all of that in the future? Yes. The answer is yes. Thank you for watching. Absolutely. So I mean, look,
the market changes. We will have tested more cars. We will have tested more cars. But more importantly,
just the expectations continue to change. So there’s more
equipment, there’s more safety features, and
things that may not even– nobody’s even thinking about. Hasn’t been invented right now. In five years might be
a huge game changer. I mean, there’s talk about
autonomous vehicles and vehicle automation. But for us, we don’t get that
excited about the marketing. What we’re interested
in is data. We want to see if
there’s a feature that’s going on that is actually
making a difference that people like or is making someone safer,
then we will look over that. We’ll incorporate it. So if you’re looking for all
the details on these topics, it’s all on Go check it out. As always, we thank
you for watching. Keep the questions coming. We’ll see you next time. [MUSIC PLAYING]

About the Author: Michael Flood


  1. Can I have pothole/dog/cat/deer/moose in addition to pedestrian detection too, wanna keep my eyes closed behind the wheel!

  2. Interesting. I guess I should take the survey next year because my Model 3 has been flawless since I got it in June. Easily the best car I’ve owned.

  3. Why has the rating for the Subaru WRX gone down over the past few years, but the only data available is for the 2015 model year? Love the show, thanks–

  4. Thanks for this great video!
    Please give me your opinion…I am serious..
    I like my 2010 Genesis now has 115 000 miles..we use it for at least one road trip of 6000 miles each year..I'm concerned that it may leave my wife and I stranded far from home due to mechanical failures..we are retired with limited incomes…would you trade soon or keep it more years?

  5. Why don't you rate polluting emissions, like sulfur oxides, nitrogen oxides, hydrocarbons, carbon dioxide, carbon monoxide, PM10, PM2.5?

  6. I got a 2019 impreza in November, 5 speed. I do not trust the cvt automatics. best car purchase ever, I did a google search for the color I wanted, and had a great price offered by 2 dealers in Colorado. I spent $150 to fly there, they picked me up at the airport. I made 1 mistake, I contacted my local credit union to qualify me for a loan – ended up being charged sales tax twice ( I foolishly listened to the loan officer who didn't listen when I said I only wanted a backup if I couldn't get dealer loan) my mistake I admit, the dealer refunded the tax, the credit union was not offering to. the credit union guy even charged me $43/month for add-on insurance which I certainly didn't need. I called a va counselor upset about it, and asked if something was going wrong with me mentally – i'm usually very careful about my finances. the loan officer dished out paperwork quickly – he knew he was taking advantage of me, but I didn't. I filed a complaint with the Idaho finances dept. they ruled in credit union's favor. so much for any help from the rich man's government. I cancelled the add-on insurance before it was too late- no losses there, but I was stuck in a 3.9 vs .9% loan , after I switched to a new credit union, 4.79% from the no good credit union was refinanced. I will be done with the old credit union when I've used up my remaining checks – I had been a customer since 1989. maybe my blood sugar was low the day I went to the damn credit union. luckily I can pay off the car quickly to minimize the costs of my failure to be more diligent. ITS A DAMN SHAME THAT THE BANKS AND GOVERNMENT RULE OVER US, INSTEAD OF SERVING US. THE BANKS I BELIEVE ARE OUR GREATEST ENEMY!!!!!!!!!!

  7. CR now does more hand movements and trash talk instead of pointing out the actual thing that this video is made for. Reliable cars…. guys? Anyone? Just Subaru? And then??…… more hand gestures…… and then???….. 🤟🤲👐🤙🖖✊🤞👊👈👌👏🙌🙅‍♂️🤷‍♀️🙋‍♂️🤷‍♂️🙆‍♂️🤷‍♀️🙋‍♀️

  8. Lol meanwhile my friend Legacy is at the dealership for CVT issues.
    I respect CR,and they are doing a great job.
    I completely disagree with that statement "Subaru is the best brand" for 2018.

  9. CR, can you please tell us the average age of your subscribers, more male, or females etc? Because I believe that matters when it comes to when they rate things like confusing controls etc. Thanks.

  10. Looks like time for CR to re-evaluate the logic of their ratings again. Just 3 weeks ago, you guys announced that the Model 3 was the number 1 vehicle according to your subscriber survey as far as owner satisfaction… as in would the subscriber buy the same car again (literally the question used for the survey results). These same owners also reported what quality issues they've experienced in the survey… and, yes, in that area the Model 3 did not do well. However, if overall, a higher percentage of these owners would buy a Model 3 again than the owners of any other vehicle, it just doesn't seem to make sense to have the initial quality results negate the overall experience by CR not recommending the vehicle their subscribers are most satisfied with. Tesla already had CR revise their rating system, when it turned out a well done EV cracks 100 in their road test. This looks like another instance where such a car breaks the mold of CRs rating system, and a new methodology is needed for internal consistency.

  11. I don't care about these active safety systems at all. I'm glad you guys like them, but ABS/traction control is great. I might like a backup camera. Forget the rest. Even tire pressure monitors are a complete pain.

  12. I honestly don't get CR love for Subaru. As a automobile enthusiast, I have never owned that brand, however I have rented all their models and I can't see what the fuss is about. They are okay as in just okay, they are not technologically advance in anyway, they are noisy on the road, steering it's numb, fuel economy is nothing to write home about and styling are always 10 years outdated. I guess they are reliable since you keep saying they are but no one is rushing to get them.

  13. Get rid of Jake. Very biased towards boring square shaped cars. Like a young aneba, he attached himself to a particular brand…forever praising it and criticizing brands that a bit of flair.

  14. As someone who has been in the car business 4 a little while now I'm not sure I agree with Consumer Reports that Subaru makes the best car. They certainly don't make the most reliable car considering that Subarus make horrible automatic transmissions and Subarus are famous for blowing head gaskets. There are not very many 10 and 20 year old Subarus on the road at least in South Florida considering how many Toyota, Alexis, Acura and and Hondas UC. Subaru's are also prone to rusting even in South Florida where we don't have issues with road salt and other Environmental issues.

  15. Strong bias towards Subaru has to do with the north easterners who see Subaru as the lower upper middle class semi intellectual car owners choice. Underpowered, semi relIable oil burners.

  16. It seems like Consumer Reports can’t get their facts straight. They name Lexus and Toyota the most reliable brands but in this video Subaru wins. I don’t trust them anymore.

  17. CR places great weight on safety – something many consumers value as well. Subaru absolutely excels here.

    Reliability is a key component of their ratings, and I would for example, struggle buying a car that had a low CR reliability rating- particularly if it was my only car. Subaru's reliability ratings are very good- but probably not up to par with Lexus/Toyota. Hopefully Subaru has overcome the engine head gasket problems they had in previous generations. As for their CVTs, I think they are generally reliable under normal driving conditions.

    Many of Subaru's models place a great emphasis on comfort (WRX aside). I have to believe that for most consumers this is a plus. Most Subaru models offer reasonable, but not great driver feel. I believe they clearly emphasize comfort over handling- but handling is still impressive.

    One final point: A car is more than the sum of its parts. Safety is more than just collision protection and avoidance systems. Safety must be engineered into a car in all of its systems. Manufacturers that are leaders in automotive safety raise the bar- they do not lag or wait until competitive pressures force them to act. The dregs of the automotive industry do the opposite. Subaru leads.

  18. Uneven sound levels, especially the center talker turning away from the table mike. Use an omni body mike there. And, a better mike selection is the most-used one for high quality professional podcasts, the Heil PR 40 dynamic microphone.

  19. I have owned 3 Subarus. My first was a 1996 Subaru Legacy station wagon with a 5-speed manual. That car was solid and fun to drive and could hit 26 mpg on the highway in spite of its full-time AWD. One fall morning I went out to start it and it refused to start. I cranked it 4 times no start. I rolled it down my driveway jumped it into 2nd gear nothing. I sat there on the side of the road with my head on the steering wheel. Then I smelled smoke. Looked under the car there was fire. I ran home and returned with a fire extinguisher. the whole process took about 5 min. By the time I returned the car was engulfed in flames. I thought this was a one-off thing. Two of my friends had Subaru wagons that also caught on fire. One of my friends said it was the catalytic converter that would clog heat up and catch fire.
    My second Subaru was a 2001 Outback Limited. That car was beautiful. I replaced the head gasket twice. The Third time ( 210,000 miles) the dealer refused to take my money.  They told me I would be better off selling it and buying another one that had a head gasket replaced. The junkyard surprisingly gave me $800 for it back in 2009.

    My last Subaru was a 2013 BRZ. That car was Beautiful and a blast to drive. It was a garage queen. A little over a year ago the Valve spring broke in the number 3 cylinder. I went to pick up my son at daycare and it refused to start. Towed it to the dealer. I had 56,000 miles on it. The dealer did not cover it under warranty. I sold my immaculate 2013 BRZ to car max for $9000.
    Two weeks ago I received a recall notice from Subaru for Valve springs. That 2013 garage kept BRZ had more rust under it than my muddy 2001 Cherokee.

    Subaru is dead to me. I don't care if they make a car that flies through the air for 12 grand. I steer clear and tell anyone I can to steer clear.
    In the past, Subaru had excellent customer service I have watched that fade over the past six years.

  20. I love the videos when Jenn is the hostess, she is such a natural.👍💣🎈🚘👏

    Gabe thanks you speaking loud enough so the mic picks up your voice.

  21. Do you guys are publish how many respondents you have for a car out total respondents? Meaning if 95% of respondents own a Lexus, Toyota, or Subaru, do you articulate the statistical flaw when reporting on a larger respondent sample group for only the manufacturers? Example given, out of 100 respondents, 2 had a Chevy Cruze and 1 of the two had an engine failure. Does this mean you ding reliability harsher than if you have 1,000 respondents and 1 had an engine failure?

  22. Using CR logic, every Lexus should lose recommendation for the industries worst user interface. Damn trackpad. RDX is no where near as bad as Lexus UI

  23. Pedestrian deaths are up because of all these idiots texting and swiping on their phones on their bigger and bigger trucks and SUVs!

  24. Fuck you, consumer reports. "Independent" my ass. Model 3 has record level of owner satisfaction, but YOU know better, right?

  25. Not recommending the model 3 to me is in lines with saying you would not recommend the automobile when it was first introduced as an alternative to the horse and buggy. I know now never to value CR’s opinion again.

  26. Subaru? I do not believe it. The cost to own goes way up after 3 years of ownership. Why can't they design a headlight that doesn't burn out?

  27. 90,000 miles on our Impreza . Subaru rebuilt the engine twice due to oil consumption and just repaired our transmission which is still failing . Never Subaru .

  28. I don't agree with their policy that any "top car" must offer a certain safety feature-like automatic braking. This is saying that many "base" models where this feature is not standard will never be a "top pick". These models tend to be more affordable, more "reliable"(with less electronics to have problems), and may be favored by people who are confident in their driving ability such that they don't need "assist".

  29. These recommendations come from short term reliability though, am I right? Cr bases reliability much from infotainment, not more long term (50k-100k miles) things such as the Subarus crappy transmission and suspension and head gaskets.

  30. I am choking with anger and disbelief. So, a Subaru beats a Tesla Model 3. This proves that your panel of engineers needs a complete make-up.I won't take your reports seriously from now on. Using data on early production Teslas Models 3 and using the pretense of a few misaligned trim pieces or chipped glass ( easily and promptly repaired ) to downgrade what is now known as the most important car of this century is akin to pissing on my back and telling me it is raining. Good try CR! In the end, your credibility and partiality is the one that is taking a big hit. ..And that, my friend,can never come back !

  31. Subaru is the best automaker? I realize that they base a lot of this on the surveys subscribers fill out, but ask any mechanic what they think of Subarus. The fact that they took 10 years to address the chronic head gasket failure problem with their engines says something pretty profound about their actual reliability.

  32. I agree, I got Subaru Ascent Touring model, and silky smooth, lots of features like though extension, heated front and rear seats, heated steering, pano moon roof, all safety features, etc etc
    Power a tad less but more than enough for regular driving, worked amazing in snow
    Love it

  33. I'm loving my model 3 so far with a year of ownership. Built quality issue is definitely there and I knew this already before picking my model 3 from Mr Musk. Everyone is complaining about build quality in reference to car cost. When your buying a Tesla your mostly paying for the battery technology built and quality is second hand in this company. Tesla should definitely address the issue your organization is bringing, but should not bend over hells to please your data. Tesla should just listen to customers feedback and service center issues coming from their customers. Just sell your Tesla a buy car from Audi and Other German car company 😆👍. I have to say Tesla should learn a thing or two from Subaru like AWD for all cars and rugged outdoors with tuners rep with the WRX.

  34. The more advanced safety features (aka idiot proofing) the better. Automatic obey the laws systems can't come soon enough.

  35. Definitely love my model 3, although I understand where CR is coming from I had some issues initially but they all got fixed and Tesla gave me a loaner S while that happened. You got to be in the mindset to deal with potential issues but i love that car and the other people I work with who also own one love their model 3s as well, and they worked under Elon and know how crazy things get at his companies…

  36. Tesla Model 3 – As a previous owner of over 25 powered gasoline vehicles, and a current Model 3 AWD owner, I feel that this car’s drivetrain, safety, tech convenience w/updates, charging ecosystem, and no negotiating buying process are many times more valuable than anything prior. (Value includes cost considerations)

    @CR – I’m struggling to find your automotive ratings relevant and transparent.

    Example – How is a BMW i3 ranked higher than a Model 3?

  37. Another excellent video, thank you. My two-bits worth, aside from reliability problems, repair expense, and poor customer service, VW/Audi covertly developed and fitted an emissions test cheat device so that their vehicles could emit 40x the allowable limit of toxic oxides of nitrogen, resulting in the premature deaths of over 4000 people worldwide. This does not take into account the impact on illness, which is a much higher number. Full acknowledgment and amends have not been made by VW/Audi and consumers AND CONSUMER REPORTS should not allow this crime to be forgotten. It should forever be taken into account when making a car-buying decision. Details can be found on numerous sites. Here is an excellent precis.

  38. Subaru caters to a small segment of consumers: those that place value, practicality, reliability and safety ahead of style, look and fancy gadgets. Long gone are the years past plagued with problems of blown head-gaskets, excessive oil consumption, and transmission failures. Its effort to improve value to the average, sensible consumers results in Subaru's 84 consecutive month of year-over-year sales increases. It small lineup of 6 models (excluding the BRZ & WRX) offers the best AWD system and the most reliable pedestrian detection in the market. It's pretty obvious that Subaru will continue to sell these AWD models like hot cake with the worsening snow records of recent years and aging population that relies increasingly on safety technology.

  39. I have not had a problem with my high vin 126,000 RWD LR Tesla 3. I have owned it for two months. I have already had 3 software updates Including adding a DVR and a complete redesign of the ventilation control graphics. I have owned over 24 cars and the TM3 is the best car I have owned. I love it. I have 6 months of free supercharging. When you go on a long trip all you have to check is the tire pressure and the washer fluid level that is it. I took a 700-mile road trip last weekend and paid zero for charging. I only needed to stop for 20 min at a 20 stall supercharger station on the way down. By the time I had something to eat and went to the bathroom I was back up to the 300-mile range. On the 70 degree f day going down south I averaged 225 wh/pm. In other words, I went 124 miles for 100 miles of indicated range. There was plug-in charging at my destination 4 miles per hr at 120 v, When I went out Saturday night there was a destination charger 240 v 35 miles per hour. On the trip back I arrived at the Supercharger station with 29 miles left. When I first hooked up I was charging at over 400 miles per hour. It took about 40 min to go from 27 miles to 295 miles of range. Only a few minutes to get to 120 miles of range. The torque, the turbine smoothness of the drivetrain, the view, and the safety so far exceeds anything else I have owned. It is a weekend car. If I have problems I will keep the miles down and sell in two years. If it is rock solid I will keep it for half a million miles.
    My 2001 Jeep Cherokee had a horrible consumer reports rating. That is the most reliable automobile I have ever owned. It surpassed every Toyota I have owned. It is my daily driver and has over 300,000 miles with zero major problems. I would drive it from Washington DC to San Fransisco tomorrow.

  40. You say at 11:32 that you're no longer recommending the Model 3 because of falling reliability issues. That's exactly the opposite of reality!

    There were admittedly some issues with fit and finish, window cracks, panel gaps, etc with the early production models like the one you have and the 500 in your survey (from July-Sept). But Tesla continues to improve them with every one they make. Unlike other manufacturers, they make changes whenever they deem them necessary and do not wait for a next model year. So my car, which was made in October, has none of these issues and I have heard similar reports from many, many owners of recent builds. And NONE of these issues has anything to do with reliability of the vehicle, which as you mentioned is very strong.

    CR, you're going to need to do this survey again, and soon. And you need to update your methodology to account for a car maker that makes changes and improvements on the fly. We love our Model 3 and have put 8k miles on it since November and we've had no reliability issues. Is it 100% perfect? No. But it's damn close. We wouldn't own anything else (except another Tesla).

  41. Isolated cosmetic deficiencies mean low “reliability”?! I own a 2015 Tesla Model S. It is EASILY the MOST RELIABLE automobile I have EVER owned in 44 years. It is built well, supported fantastically, and there just isn’t much to go wrong with it — ESPECIALLY things that affect “reliability” (whether or not it will provide transportation when I need it). I have put 42,000 of this 4-year-old car’s 62,000 miles on it. It’s not only exceptionally reliable*, it is an exceptional vehicle in *every respect.

  42. How does CR verify the authenticity of survey data? Is it able to verify the respondent actually purchased the item? Is fraud possible?

  43. Great info the following Consumer reports for many years on all types of items especially vehicles honest straightforward get beat them

  44. CR's methodology is clear: its findings are based on consumers' responses to questionnaires. Thus, it's doubly admirable that, in spite of the low market share (less than 4%), Subaru has achieved this hard-earned reputation. Unlike other manufacturers, Subaru can devote more resources to its small number of models. CR is admirably gutsy to have likely offended 96% of consumers because their favourite cars/brands are not selected.

  45. If you were truly honest you would be transparent about the percentage of failure that corresponds to your ratings but you have never been. We can't compare two brand new cars unless we know what the failure rate is for the reliability issue in question. I have heard your awkward low IQ employees make comments during interviews that you don't want to make your rating system too complicated as if your subscribers are retarded and cannot correctly interpret a failure rate or an actual number that reflects test results. Your recommendations almost never correspond to what consumers actually end up enjoying as measured by Amazon reviews and other sources. Consumer reports is a low IQ operation of dubious usefulness.

  46. Disappointed with CR / the Model 3 I own is the best car I ever bought (40 years of car buying). Two minor issues and they came to my office to fix at no charge. Just buy one-it’s amazing.

  47. I have followed CR for years and also followed the recommendations for autos but sadly have been disappointed. I have tried US made vehicles… they are worst. Then thought I should move up a better class of vehicle so I tried Audi, BMW and both needed many repairs. Then recently I tried a Lexus ES which is far more reliable but the infotainment is a nightmare and it's the only car I've had with heating & A/C that changed settings all by itself. Now CR is recommending Subaru as the top pick despite a plethora of recalls. I no longer believe in CR or the recommendations. I think CR has flawed data collection and analysis. I'm tired of paying big bucks for mediocre vehicles then having to sit around waiting for them to be repaired. I've decided Luxury vehicles are not worth the money. I might as well buy some cheap little Korean car if this is the future. I no longer believe in CR and don't follow the ratings although I do watch talking cars to see the BS you are still spouting. I don't know how you guys can sleep at night.

  48. What's happened to Talking Cars? The new episode should have come out last week, but didnt.

  49. When you test parameters like noise is the rating consistent across years and segments? I.e Would a 2/5 for a 2012 Civic be same noise level as a 2019 Rav4?

  50. CR is putting their head into sand by selecting Subaru as top pick, with turbo, CVT, Subaru is no better than Honda, there will be big issues with turbo, direct inject, CVT.

  51. WHY I DON'T SUBSCRIBE TO THESE ASSH–LS. Automatic emergency breaking to be a top pick' give me a break. How about a car that are reliable and easy to fix and not full of a bunch of technology that nobody wants or will not be able to fix when it breaks. If this new crap they keep adding to cars breaks it is going to coast a fortune to fix. Why do I want push button start with a key that costs $400. The new trends in direct injection is going to be a costly maintenance problem with all the carbon deposited on the intake valves. They are building in more problems for the consumer and nobody is talking about it.

  52. We purchased a 2018 Subaru Impreza Sport, so far we love the car. It rides and handles great. I have 18,880 miles on it so far. I HOPE that we have many years of good service from it.

  53. interesting first part on safety…so are you suggesting "build your own" on new cars? Or, is that what you are doing anyway?

  54. This is what I hate about CR. Subaru IS NOT reliable. If a car needs major repairs before 80k miles, THAT is NOT reliable. As a former Forester owner, I thought they were and was burned. I want a car that lasts past the point of being paid off. Maybe if you live up north where cars rust out, they are reliable since you have to change a lot. In the south, we can keep cars long term. I want a 200k mile car. Forester needed head gasket replaced, engine burning crazy amounts of oil, CVT slipping before 80 k miles and I took care of it. Class actions lawsuits against both engine and transmission, but they think it is reliable. NO!! Shame on you CR for continuing to mislead consumers.

  55. CR Recommendations on reliability have become less reliable. Example: I bought a Kia based on CR recommendations as top in reliability in class, compared to Toyota and Honda. But I regretted buying the Kia due to numerous issues (hint: lawyer's involved) that I never had with my 2007 Toyota. There needs to be an additional dot color (classification) to separate the better from the best and long term view (10 + years) needs to be added. If you want guaranteed long term reliability you still need to go to Honda and Toyota. Check Scotty Kilmer's channel on youtube for real world view on long term reliability and low maintenance cost. Hope this helps.

  56. never any good manual cars, always leave dads out of everything seems to be the way here in canada.its a joke, only good family car is the mazda cx 5 manual and its a rust bucket.

  57. I don't trust this site at all . I've seem biased reports regarding tesla safety . Being dishonest and sensationalising issues would align with the ICE industries intent.

  58. These bozos are so corrupt, especially the bald 👨‍🦲 one. Clearly they are paid for by car companies, oil companies, etc.

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